- Shipping & Returns
Shipping & Returns
Returns: Returns are accepted on items that are found to be faulty or that are not as described. Notification of returns are required within 3 days of receipt upon which a return number and instructions will be supplied. Returns goods are expected to arrive back with us within 14 days. Items that are simply "not required" will be subject to a 15% restocking fee and must be returned in their original state. All returns must be communicated prior to shipping to us.
Exchange: In Certain cases exchanges can be made if the item you purchase is not "working" with your project. Items that have been custom cut will carry a 25% restocking charge and the customer is responsible for firstly communicating the request and obtaining an exchange agreement number & instructions. Customer is also responsible for the return shipping and the exchange shipping charges.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.